Technologies de l'information — Gestion des actifs informatiques — Partie 10: Recommandations pour la mise en œuvre de l'ITAM

This document covers the following information technology asset management (ITAM) system processes:

a)          management system processes for the overall system of IT asset management (not described in ISO/IEC 19770-1 in detail), which are specified in this document for comprehensive coverage and consistency of explanations; these include:

—          understanding the external context and shareholder needs (7.1, 7.2 and 10.2);

—          leadership, policy and organization (10.3);

—          establishing and maintaining the management system (10.4);

—          planning and risk management (10.5);

—          support (including resources, competence, awareness, and communication – 10.6);

—          executing functional and life cycle processes (10.7);

—          performance evaluation and improvement (10.8);

b)          functional management processes for IT assets (not described in ISO/IEC 19770-1 in detail), which are cross-cutting processes that integrate with life-cycle processes for IT assets and which are shared with most IT management system standards, though sometimes slightly differently grouped; these include: 

—          change management (11.2; also required by ISO/IEC 19770-1);

—          data management;

—          license management;

—          security management;

—          relationship and contract management;

—          financial management;

—          service level management;

—          other risk management;

c)          life cycle management processes for IT assets as specified in ISO/IEC 19770-1, which are grouped and named slightly differently by different methodologies; these include:

—          specification;

—          development;

—          acquisition;

—          release;

—          deployment;

—          operation;

—          retirement.

This document is applicable to all ITAM implementations. This document can be applied to all types of IT assets and by all types and sizes of organizations.