Technologies de l'information — Processus du cycle de vie de la délocalisation du processus d'affaires des services activés par IT — Partie 4: Concepts clés

The ISO/IEC 30105 series specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services.

This document:

—    covers IT enabled business processes that are outsourced;

—    is not intended to cover IT services but includes similar, relevant process for completeness;

—    is applicable to the service provider, not to the customer;

—    is applicable to all lifecycle processes of ITES-BPO;

—    details the lifecycle of ITES-BPO and the relationship between ISO/IEC 30105-1, ISO/IEC 30105-2, ISO/IEC 30105-3, ISO/IEC 30105-5 and other relevant International Standards.